Delivery & returns

Here you’ll find everything you need to know about delivery when it comes to ordering from The Little Green Sheep. We think delivery should be simple, so we’ve tried to keep things as easy as possible.

Standard delivery

All in-stock items will be with you within 1 - 3 working days, and during busy periods delivery may take a little longer. Bulky and high value items are delivered by our courier, and we will always make sure that you receive a call to arrange a suitable delivery date. Light items such as bedding are sent via Royal Mail 1st class post.

Out of stock items

Anything that is temporarily out of stock can be allocated in advance for you, so you will be sure of receiving the item you want.
If you have any specific enquiries relating to out of stock products, please contact us on 0800 028 1433 or email us at hello@thelittlegreensheep.co.uk.

Delivery charges

Your delivery charge will depend on the size and weight of your order. Light orders (e.g. bedding and accessories) is a flat rate £4.95 to Mainland UK and Bulky orders (e.g. furniture and mattresses) £6.95 per order. Don’t worry; you will only be charged delivery once per order which is automatically calculated at the checkout stage.

If you are ordering for delivery to outside Mainland UK, please see the table below to view the correct delivery charge.

Returns policy

If you are not delighted with the products that you have chosen you may return them to us within 30 days of receipt. We will be more than happy to offer you an exchange or, if you wish, a refund provided that the products are returned complete, in perfect condition, unused, unwashed and with the original packaging. We cannot accept items for a refund or exchange if the goods are not in perfect condition or it is obvious to us that the goods have been used or washed.

Making returns

For all returns you will be required to arrange and pay for the return of the products to us (we can help arrange returns of Bulky items).
We will, however, send our exchange back out to you by Recorded Delivery at no extra charge or reimburse your postage costs if your item is proved damaged or faulty.

To return any products to us, please email us at myorder@thelittlegreensheep.co.uk to advise that you would like to arrange a return or exchange. In the subject heading please state RETURN or EXCHANGE whichever is appropriate. If you are making an exchange, please give details of the item you wish to receive in exchange, i.e. item name, size, colour. Exchanges are made subject to stock availability. Within 48 hours you will receive confirmation of your request and a returns number. Please print this email and enclose it in the parcel along with a copy of your receipt. Please ensure the packaging you use to return the item to us is suitable for despatch (i.e. a jiffy bag if appropriate).

We would strongly recommend that all exchanges and returns are sent to us by Recorded Delivery as we cannot accept responsibility for parcels lost in transit.

Our returns address is:

Returns Department,
The Little Green Sheep
Unit 5, Stockwood Business Park
Stockwood
Redditch
Worcestershire B96 6SX

You will receive your refund credit, cheque or exchange order (when in stock) within 7 working days of us receiving the goods.
We endeavour to process this as quickly as possible. Your refund will include the original delivery charge.

Please note that we are unable to refund an item without a receipt and that the refund will only be given to the original payer.

Our 5 year guarantee

What does the guarantee cover?
The guarantee covers ANY manufacturing defect on all cot and cot bed mattresses, over a 5 year period from the date of delivery.

What does it exclude?
We operate a fair use policy; this is to ensure the mattress has been used as intended and not miss-treated in any way. The mattress should always be used with a mattress protector, turned once every 3 months and kept clean and dry; for more information, see our mattress care page.
As such, if the mattress is returned and shows signs of abuse or the product being misused then the guarantee will be void. Signs of misuse include, but are not restricted to, water marks, excessive 'dipping' or 'ribbing' caused by non-turning of the mattress, staining and/or ripped outer covers.

What other conditions apply to the Guarantee?

• Any claims under the 5 year guarantee must be made within 5 years from the date of delivery.
• The mattress cannot be used for children over 5 years old. (The 5 year guarantee is based on it being used from birth.)
• The mattress can only be used for one child, not re-used, even if it is within the 5 years.
• The mattress cannot be used for twins that co-sleep.
• The 'Guarantee Registration Card' (found in your mattress' packaging) must be filled in and returned within 30 days of purchase or the warranty will be void – this is to ensure that only the original owner can claim under the guarantee. Once we receive your Guarantee Registration Card, you will receive an email confirming receipt and activation of your guarantee.