As a responsible manufacturer, we undertake regular testing of all of our products and as part of our ongoing due diligence testing program we have identified that some of the wooden rings on the Knitted Bear rattle, Knitted Bunny rattle and Bunny Ear charms can break into small pieces during what is described as “use and abuse” testing.
The safety of our customers and products is our primary concern and whilst we are reassured that these items have passed all testing previously, and we have not received any reports of damage or breakage in use, we have taken the decision to voluntarily recall these charms from customers as a precaution.
Customers with the above Bear, Bunny and Bunny Ear charms should stop using them immediately and should remove the charms from their baby gym frame or other items they may be attached to.
The remaining soft animal charms, wooden charms and crochet charms can continue to be used with the baby gym frames and meet all relevant safety requirements.
We are asking all customers who purchased a baby gym frame either from us directly or through our network of retail partners to immediately remove and dispose of their original charms that feature a wooden ring and to register for new replacement charm(s) using the below link.Register Now
We would like to apologise to customers for any inconvenience or disappointment caused. Any queries or concerns can be directed to our Customer Experience team at [email protected] or by calling us on 0800 028 1433.