All in stock items are dispatched within 1-2 working days. Light items are usually sent via Royal Mail recorded delivery. Bulky items (e.g. cot mattresses) are dispatched via courier (Parcelforce) and a Little Green Sheep advisor will contact you to arrange a convenient delivery date. If you would like, we can arrange a delivery date as far ahead as 6 months from the day of purchase . Upon dispatch, we will supply you with a unique tracking code so you can track and trace your parcel´s whereabouts. All nursery furniture (excluding moses baskets) are supplied direct from the manufacturer, in the form of either delivery only (Bulky) or delivered and assembled (Fully Assembled). Once your order has been confirmed, an advisor will contract you to confirm a delivery date, usually within 2 weeks.

In the case of an out of stock item, an advisor will contact you to provide an availability date. This is usually around 14 working days from the day of purchase. If the item you ordered is out of stock, you will have the option to cancel your order entirely. If you wish cancel an order, you are required to follow the policy and procedures stated in the “cancelling an order” section of these terms and conditions.

For custom made orders please check that the dimensions/traces you are required to provide us are as accurate as possible, as this is the template we will us to make your product from. Once you have received your custom made product, our usual refund policy does not apply and products therefore can not be returned or exchanged unless faulty. Risk of goods will pass on to you upon dispatch.

Arrival

Upon receipt of your goods, we recommend that you carefully inspect each product and do not open or use the product if you are in any way unsatisfied. You will be deemed to have accepted the goods unless you notify us that you have cancelled the order or wish to return the goods in accordance to our Returns policy and procedures stated in the terms and conditions. If you have not received all of your order goods within 14 days of receipt of order, please contact an advisor on 01527 879 989 or email orders@thelittlegreensheep.co.uk

Please see The Little Green Sheep´s terms and conditions for full details on our refund policy.

Thank you.