The manufacturing time for your custom mattress with square edges is 4-5 weeks from when you place your order.
If your mattress requires round edges, we require a template and disclaimer from you before the order can be processed. The manufacturing time in this case in 4-5 weeks from receipt of your template.
The manufacturing cut-off point each week for Natural Coir and Natural Twist mattresses is Monday at 1pm.
Please follow the template guidelines to avoid any delays to your order.
Sadly your custom mattress cannot be cancelled once ordered.
Due to strict safety guidelines, we are unable to change the mattress depth away from the standard recommendations.
ALWAYS use a waterproof mattress protector. Our mattresses are water resistant but not waterproof, and so using a waterproof mattress protector will help prolong the life of your mattress and help protect against dust mites.
We recommend turning your mattress every 3 months
Your mattress should be ventilated once a week perhaps during the time when the bedding is washed. Remove sheets and opened the bedroom window to evaporate any built up moisture
Every 3 months, take the mattress to a dry place (ideally outside), and beat the surface to remove any dust, keeping it nice and clean
Alternatively, vacuuming your mattress can help reduce the risk of dust mites
If your mattress is soiled, lightly sponge the cover with a mild detergent and air until completely dry
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We're delighted to see you are shopping with us from the USA! Whilst we have many products that we can ship to the USA, please be aware that some of our products are not yet available for delivery to the USA. We are working on this and adding more and more products every week, so please do check back!